Customer Care
Return & Exchange Policy
We want you to treasure every piece. Every garment is carefully inspected before dispatch to ensure the best quality. If something isn't right, we're here to help.
Easy Exchange
Within 48 hours of delivery
Replacement
For damaged / wrong items
No Refunds
Except out-of-stock cases
Exchange Policy — Size / Fit Issues
We offer easy exchange in case of size or fitting problems.
Request within: 48 hours of delivery
How to request: Email shopkalyra@gmail.com with:
- Order ID
- Reason for exchange
- Clear photos of the product
- Opening parcel video (Mandatory)
Conditions:
- Item must be unused and unwashed
- No perfume, stains, or makeup marks
- Original tags & packaging must be intact
Damaged / Wrong Product
If you receive a damaged, defective, or incorrect item, we will replace it at no extra cost.
Report within: 24 hours of delivery
Required documents:
- Unboxing video (Mandatory)
- Clear product images showing the issue
- Order ID
Return & Refund Policy
We currently do not accept order returns or provide refunds.
We only provide:
- Replacement
- Size exchange
Refunds are only applicable if the product is out of stock and replacement is not possible. Approved refunds are processed to the original payment method within 5–7 business days.
Pickup & Shipping Charges
- First exchange: Free — we arrange pickup
- Second exchange: Shipping charges applicable
Order Cancellation Policy
We process orders quickly to ensure fast delivery. Therefore, cancellation requests are accepted only before dispatch.
To cancel your order, contact us immediately:
- Email: shopkalyra@gmail.com
- Share your Order ID in the message
Non-Returnable Items
- Customized or made-to-order garments
- Products bought during clearance or sale
- Altered products
- Items showing signs of use
- Products returned without original packaging
- Products without original tags attached
Important Notes
- Slight color variation may occur due to lighting and screen resolution
- Handcrafted garments may have minor irregularities — this is not a defect
- Measurements may vary by ±1 inch
- Orders once shipped cannot be cancelled
- Refusing delivery is treated as a post-dispatch cancellation
Customer Care
Return & Exchange Policy
We want you to treasure every piece. Every garment is carefully inspected before dispatch to ensure the best quality. If something isn't right, we're here to help.
Easy Exchange
Within 48 hours of delivery
Replacement
For damaged / wrong items
No Refunds
Except out-of-stock cases
Exchange Policy — Size / Fit Issues
We offer easy exchange in case of size or fitting problems.
Request within: 48 hours of delivery
How to request: Email shopkalyra@gmail.com with:
- Order ID
- Reason for exchange
- Clear photos of the product
- Opening parcel video (Mandatory)
Conditions:
- Item must be unused and unwashed
- No perfume, stains, or makeup marks
- Original tags & packaging must be intact
Damaged / Wrong Product
If you receive a damaged, defective, or incorrect item, we will replace it at no extra cost.
Report within: 24 hours of delivery
Required documents:
- Unboxing video (Mandatory)
- Clear product images showing the issue
- Order ID
Return & Refund Policy
We currently do not accept order returns or provide refunds.
We only provide:
- Replacement
- Size exchange
Refunds are only applicable if the product is out of stock and replacement is not possible. Approved refunds are processed to the original payment method within 5–7 business days.
Pickup & Shipping Charges
- First exchange: Free — we arrange pickup
- Second exchange: Shipping charges applicable
Order Cancellation Policy
We process orders quickly to ensure fast delivery. Therefore, cancellation requests are accepted only before dispatch.
To cancel your order, contact us immediately:
- Email: shopkalyra@gmail.com
- Share your Order ID in the message
Non-Returnable Items
- Customized or made-to-order garments
- Products bought during clearance or sale
- Altered products
- Items showing signs of use
- Products returned without original packaging
- Products without original tags attached
Important Notes
- Slight color variation may occur due to lighting and screen resolution
- Handcrafted garments may have minor irregularities — this is not a defect
- Measurements may vary by ±1 inch
- Orders once shipped cannot be cancelled
- Refusing delivery is treated as a post-dispatch cancellation